Shipping policy

MB Empire Deals LLC — Return & Refund Policy

Last Updated: November 10, 2026

At MB Empire Deals LLC, customer satisfaction is important to us. We work to provide accurate product descriptions, fair pricing, and a positive shopping experience.

Please review our return and refund policy before purchasing.

1. 14-Day Return Policy

Customers may request a return within 14 calendar days of the confirmed delivery date.

To qualify for a change-of-mind return:

  • Items must be unused and in the same condition as received.

  • Original packaging, tags, and included accessories must be returned when applicable.

  • Proof of purchase or an order number is required.

  • Items must not be damaged, altered, or missing components due to customer handling.

Returns must be approved before merchandise is shipped back.

2. How to Request a Return

To request a return, contact MB Empire Deals through our website's Contact Us page within 14 days of delivery.

Please provide:

  • Your full name

  • Order number

  • Item being returned

  • Reason for return

  • Photos, if applicable

Once your request is reviewed, we will provide return instructions and the appropriate return shipping address.

Please do not send items back without authorization.

Approved returns should be shipped within 14 calendar days after return instructions are provided, unless otherwise agreed.

3. Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible item due to a change of mind, personal preference, or an ordering mistake.

We recommend using a tracked shipping service.

MB Empire Deals is not responsible for customer-arranged return packages lost or damaged in transit.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution, including return shipping at our expense when required.

4. Non-Returnable and Final-Sale Items

For change-of-mind returns, the following items are not eligible when clearly identified as final sale or otherwise disclosed before purchase:

  • Opened cosmetics, skincare, and personal care products

  • Used or worn clothing and footwear

  • Opened or used personal hygiene products

  • Opened trading card packs and collectibles sold as sealed

  • Gift cards

  • Products specifically marked Final Sale

Items sold in used, open-box, refurbished, or other disclosed conditions are evaluated according to their original listing and the condition received.

These exclusions do not limit customers' rights concerning defective, damaged, misrepresented, or incorrect merchandise under applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, is defective, or differs materially from its listing, contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and clear photographs if available.

We will review the situation and offer an appropriate resolution, such as a replacement, refund, or other legally required remedy.

The suggested 48-hour reporting period does not eliminate any rights available under applicable law.

6. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 10 business days of receiving and inspecting the returned merchandise, unless applicable law requires faster processing.

Your financial institution may require additional time to display the refund.

Original shipping charges are generally nonrefundable for discretionary returns. Where required by law or where an error is attributable to MB Empire Deals, applicable shipping charges will also be refunded.

7. Exchanges

We do not guarantee direct exchanges because many of our products are available in limited quantities.

If an eligible item needs to be exchanged, contact us to discuss availability and available options.

8. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has shipped, return eligibility will be determined under this policy.

Cancellation and refund rights required by applicable law will always be honored.

9. Product Condition and Availability

MB Empire Deals sells merchandise across multiple categories, including new, open-box, and other disclosed product conditions.

Product condition, included accessories, and any known imperfections will be described in the applicable listing.

Some products are available in limited quantities and may not be restocked.

10. Contact Us

For return requests, refund questions, or order assistance, please contact us through the Contact Us page on our official website:

https://mbempiredeals.myshopify.com

MB Empire Deals LLC

Ohio, United States

Two Founders. Endless Finds.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.